Refund Policy For New Accounts (Hosting, Domain & Other Services)
Effective date: 24th Febuary 2020
We have a 14-day money back guarantee on all new hosting accounts. If you are not completely satisfied with our services within the first 14 days of your contract, you will be given a full refund of the contract amount excluding setup fees & bank/payment gateway charges. If you got a Free Domain with Hosting Plan, the domain registration fees would be deducted from the refunds.
No refunds are available after the 14th day or if the client has violated our TOS & Legal Agreements or if his/her account is suspended by the authorities for suspicious activities. Refunded money will be added to your Hostclust Credit wallet which you can use to purchase any of our products or send to friends with Hostclust account.
Additional services such as data transfer overages, disk space, pop accounts, domain registration fees, etc. are non-refundable. All cancellations must be received in writing as per the deadlines indicated; regular mail, e-mail and fax notifications are acceptable. Phone requests will not constitute acceptance of any cancellation. Domain name registrations are not refundable.
Refund Policy for Renewals
All Renewals of Hosting & domain registration, web hosting contracts are non refundable. To cancel renewals: To cancel the hosting account you need to send us written confirmation 15 days before renewal.
To cancel any additional products (disk space, POP accounts, e-mail forwarding, and autoresponders) under the hosting account, to send us written confirmation 10 days before renewal..
It is important for users to contact Hostclust Support at least 7 to 10 days before the renewal date to request non-renewal, cancellation, make any contract length changes, and upgrades/downgrades, etc. This will avoid double work for the renewal billing department and less confusion for you. Please note that contract length changes cannot be processed after the renewal date has passed.
If you know in advance you do not want to renew, you can e-mail Sales anytime and the cancellation department can queue the account for deletion on the renewal date. All cancellations must be received in writing as per the deadlines indicated; regular mail, e-mail notifications are acceptable. Phone requests will not constitute acceptance of any cancellation.
Hostclust Web Solutions
Phone : +234 813 915 8852
Support E-mail: email@example.com
Contact EMail: firstname.lastname@example.org